Effective Date: 31 July 2026
Last Updated: 31 July 2026
1. Delivery area
Heerika Fabrics currently ships only within India.
International delivery is not available.
Delivery is subject to serviceability of the customer’s PIN code.
2. Shipping charge
Standard shipping is currently free within India unless a different charge is clearly displayed before checkout.
Any re-shipping required because of customer refusal, incorrect address, incorrect telephone number or customer unavailability may be chargeable.
3. Order processing
Orders are normally processed within 3–5 business days after:
- Successful payment;
- COD booking payment;
- Order verification; and
- Confirmation of complete delivery details.
Business days exclude Sundays, public holidays and days on which courier services or our establishment are not operational.
4. Estimated delivery
After dispatch, estimated delivery is generally 4–7 business days.
Remote areas, restricted locations and certain PIN codes may take longer.
Total expected time from order placement may therefore be approximately 7–12 business days, depending on processing and courier movement.
Delivery timelines are estimates and not guaranteed.
5. Tracking
Tracking details will ordinarily be shared through:
- Email;
- WhatsApp; or
- Another contact method provided by the customer.
Tracking information may take time to become active after shipment creation.
6. Courier partners
We may use Delhivery, its associated courier network or other courier and logistics partners.
Courier selection may depend on destination, serviceability, package size and operational requirements.
7. Correct delivery information
The customer must provide:
- Complete name;
- House/shop number;
- Street/locality;
- Landmark, where necessary;
- City and state;
- Correct PIN code; and
- Active telephone number.
Heerika Fabrics is not responsible for delay or failed delivery caused by incorrect or incomplete information supplied by the customer.
8. Address modification
Address changes may be requested within 12 hours of order placement or before dispatch, whichever occurs earlier.
No address change can be guaranteed after processing begins, and no address change is permitted after dispatch.
9. Delivery attempts
The courier may make one or more delivery attempts according to its operational policy.
The customer should remain available and respond to calls or delivery messages.
If the parcel is returned to us because of customer unavailability, incorrect information or refusal, it will be treated as return to origin.
10. Return to origin and re-shipping
Where an order is returned because the customer:
- Refused delivery;
- Was repeatedly unavailable;
- Provided an incorrect address;
- Provided an incorrect telephone number; or
- Failed to cooperate with delivery,
the following may apply:
- ₹300 COD booking amount may be forfeited;
- Actual re-shipping charges must be paid;
- The order may be re-dispatched only after prepaid payment; and
- We may decline future COD orders for the account or address.
11. Open delivery
Customers are not permitted to open the parcel before accepting delivery unless the courier independently offers an authorised open-delivery service.
After accepting the parcel, the customer should record a continuous unboxing video before opening it.
12. Damaged outer package
Where the outer package appears severely torn, wet or visibly tampered with:
- Record photographs and video before opening;
- Note the condition with the delivery person, where possible;
- Accept or refuse only after considering the courier’s procedure; and
- Contact us immediately.
A complete unboxing video remains required for a product-damage or missing-item claim.
13. Delivery confirmation
A shipment may be treated as delivered when the courier system records successful delivery to the address, customer or authorised recipient.
If tracking shows delivered but the parcel has not been received, contact us and the courier promptly.
14. Delays beyond our control
Delivery may be delayed because of:
- Weather;
- Natural disasters;
- Strikes;
- Public holidays;
- Government restrictions;
- Road or transport disruption;
- Courier capacity;
- Security restrictions;
- Incorrect routing;
- Force majeure; or
- Other events outside our reasonable control.
We will make reasonable efforts to assist but cannot guarantee a particular delivery date.
15. Contact
Email: care@heerikafabrics.com
Telephone/WhatsApp: +91 9073637150
Hours: Monday to Saturday, 11:00 a.m. to 8:00 p.m.