Effective Date: 31 July 2026
Last Updated: 31 July 2026
At Heerika Fabrics, each order is checked before dispatch. As our products consist of unstitched fabric, returns and exchanges are offered only in the limited circumstances described below.
1. Eligible claims
A customer may request a return, replacement or refund where:
- A wrong product was delivered;
- The product was damaged when delivered;
- The product has a manufacturing defect; or
- A listed component is missing.
2. Non-eligible reasons
Returns, exchanges and refunds are not available for:
- Change of mind;
- Personal preference;
- Dislike of colour, print, texture or fabric;
- Incorrect product selected by the customer;
- A product no longer required;
- Difference caused only by screen display or lighting;
- A tailor’s inability to stitch the fabric in the customer’s preferred style;
- Incorrect cutting or stitching by the customer or tailor;
- Delayed delivery caused by the courier, unless otherwise required by law; or
- Preference-based exchange.
3. Reporting deadline
An eligible claim must be reported within 48 hours of delivery.
The request should be sent to care@heerikafabrics.com or through WhatsApp at +91 9073637150.
4. Mandatory unboxing video
A clear, continuous and unedited unboxing video is required for claims involving:
- Damage;
- Wrong product;
- Missing component; or
- Incorrect item.
The video should:
- Begin before the outer packaging is opened;
- Clearly show the shipping label;
- Show all sides of the unopened parcel;
- Record the complete opening process;
- Show each product component; and
- Clearly show the alleged issue.
Photographs and additional videos may also be requested.
Absence of a suitable unboxing video may affect our ability to verify and approve a claim. However, this evidence requirement does not remove any non-waivable right available under applicable law.
5. Information required
The customer should provide:
- Order number;
- Name and registered telephone number;
- Date of delivery;
- Description of the issue;
- Unboxing video;
- Clear photographs;
- Image of the invoice and shipping label; and
- Any other information reasonably required for verification.
6. Product condition
To qualify for return, the product must be:
- Unused;
- Unworn;
- Unwashed;
- Uncut;
- Unstitched;
- Unaltered;
- Free from stains, perfume, odour and customer damage;
- In its original packaging;
- Accompanied by tags, invoice and all components; and
- Securely packed for transit.
A product that has been cut, stitched, washed, altered, damaged or handled in a way that affects resale or inspection will not be accepted.
7. Sale and discounted products
Sale, discounted and promotional products may qualify for a remedy only where they are damaged, defective, incorrect or incomplete.
No preference-based return or exchange is offered for sale products.
8. Review and approval
Submitting a request does not automatically approve the return.
We will review the evidence and may:
- Approve a reverse pickup;
- Request further photographs or information;
- Offer replacement of a missing component;
- Reject the claim where the issue is not established; or
- Provide another appropriate remedy.
9. Reverse pickup
Where an eligible defective, damaged or wrong-product claim is approved, Heerika Fabrics will ordinarily arrange and bear the reasonable reverse-shipping cost.
The customer must keep the parcel ready in secure packaging and cooperate with the courier.
Where reverse pickup is unavailable for the customer’s PIN code, we may request the customer to send the item through an agreed courier. Reimbursement of approved reasonable courier charges may require a valid receipt.
10. Inspection
Returned products will be inspected after receipt.
A refund, exchange or replacement will be processed only where:
- The returned product matches the approved claim;
- The product satisfies the return conditions;
- All components are returned; and
- No customer-caused damage is found.
11. Available remedies
Depending on the issue and stock availability, we may offer:
- Replacement of the same product;
- Exchange for another product;
- Replacement of a missing component;
- Refund; or
- Another mutually agreed remedy.
Where the same product is unavailable, the customer may be offered a refund or an alternative product.
12. Refund method
For prepaid orders, approved refunds will ordinarily be issued to the original payment method wherever technically possible.
For COD orders, refunds will be made to a verified UPI ID or bank account provided by the customer.
We may request identity or account verification to prevent payment fraud.
13. Refund amount
For an approved claim, the amount actually paid by the customer for the affected product or order will be refunded, as applicable.
For an accepted COD defect, damage, wrong-product or missing-component claim, the ₹300 booking amount forming part of the order payment will be included in the eligible refund.
14. Refund timeline
After the returned product is received and passes inspection, the refund will ordinarily be initiated within 5–6 business days.
Additional bank or payment-processing time may apply.
15. Exchanges
Preference-based exchanges are not permitted.
An exchange may be offered only for an approved defect, damage, incorrect-product or missing-component claim and is subject to availability.
16. Return-to-origin orders
Refusal of delivery, incorrect address, incorrect telephone number or repeated customer unavailability is not treated as an approved product return.
Such orders may be subject to:
- Forfeiture of the ₹300 COD booking amount;
- Actual re-shipping charges; and
- Prepaid payment before re-dispatch.
17. Contact
Email: care@heerikafabrics.com
Telephone/WhatsApp: +91 9073637150
Hours: Monday to Saturday, 11:00 a.m. to 8:00 p.m.
18. Consumer rights
Nothing in this policy excludes or limits rights that cannot be waived under the Consumer Protection Act, 2019 or other applicable law.