ffective Date: 31 July 2026
Last Updated: 31 July 2026
This Cancellation Policy applies to retail orders placed with Heerika Fabrics, operated by Namo Textiles.
1. Prepaid orders
A prepaid order cannot be cancelled after successful payment.
Customers should verify the product, colour, quantity, measurements, address and contact information before completing payment.
2. Cash on Delivery orders
A COD order may be cancelled only before dispatch.
Once the COD order has been dispatched, it cannot be cancelled.
A ₹300 advance booking amount may be collected for COD orders. The amount is adjusted against the final payable order value.
The ₹300 booking amount is non-refundable where the customer cancels the order, refuses delivery or causes the parcel to be returned, except where:
- Heerika Fabrics cancels the order;
- The product becomes unavailable;
- We are unable to dispatch the order; or
- Refund is required under applicable law.
3. Order modification instead of cancellation
A customer may request modification within 12 hours of ordering or before dispatch, whichever occurs earlier.
Subject to availability, modification may include:
- Address;
- Colour;
- Quantity; or
- Product of the same or higher value.
Any additional price must be paid before processing.
A lower-priced substitution is not permitted.
4. Cancellation by Heerika Fabrics
We may cancel an order where:
- The product is unavailable;
- There is a stock-count error;
- There is an obvious pricing or listing error;
- Payment fails or cannot be verified;
- Fraud or suspicious activity is detected;
- The address is incomplete or undeliverable;
- COD confirmation is unsuccessful;
- Quantity limits are exceeded; or
- Processing is prevented by circumstances beyond our reasonable control.
5. Refund after cancellation by us
Where Heerika Fabrics cancels a prepaid order, the refund will ordinarily be initiated within 4–5 business days.
The time taken for the amount to appear may depend on the bank, card issuer, UPI provider or payment processor.
For a COD order cancelled by us, the ₹300 booking amount will be refunded through verified UPI, bank transfer or another available method.
6. How to request a COD cancellation or modification
Contact us before dispatch:
Email: care@heerikafabrics.com
Telephone/WhatsApp: +91 9073637150
Hours: Monday to Saturday, 11:00 a.m. to 8:00 p.m.
Include:
- Order number;
- Customer name;
- Registered telephone number;
- Requested cancellation or change; and
- Reason for the request.
A request is effective only after it is acknowledged by Heerika Fabrics.
7. Dispatched orders
An order cannot be cancelled after dispatch.
Refusal to accept delivery will be treated as customer-caused return to origin. The ₹300 COD booking amount will be forfeited, and any re-shipping cost may be payable by the customer.
8. Statutory rights
Nothing in this policy limits any right or remedy that cannot be excluded under applicable law.